Xennom Sports Shipping Policy

Order Processing

Orders are processed within 1–2 business days of confirmation. For orders that need an advance payment, confirmation is when the advance is received and verified. You’ll receive a confirmation message on WhatsApp or email once your order is booked with our courier.

Delivery Time

Delivery usually takes around 3 days across Pakistan. This is an estimate, not a guarantee. Times can vary by location, courier availability, public holidays and unforeseen delays.

Delivery Coverage

We deliver nationwide across Pakistan, including major cities and most towns served by our courier partners.

Shipping Charges

A delivery charge applies to every order and is shown at checkout. We don’t offer free delivery.

Order Tracking

Once your order is dispatched, you’ll receive a tracking number via WhatsApp/email so you can follow your shipment in real time.

Delayed or Lost Shipments

If your order hasn’t arrived within the expected window, contact us at xennomsports@gmail.com or WhatsApp +92 323 4465224 with your order number, and we’ll investigate with the courier immediately.

Damaged in Transit

Please check your parcel when it arrives and report any visible damage within 24 hours of delivery. We recommend recording a video while you open your parcel and keeping the packaging; this is the fastest way to get a replacement approved. A video is not required, and we will consider other relevant evidence such as photos. If damage could not reasonably have been seen earlier, you can still report it within 7 days of delivery; we will review a later report on its evidence and circumstances. For other issues, see our Return & Exchange policy.